on iOS), use our VPN setup tutorials here to configure a different VPN protocol. If this is not possible within our VPN client app (e.g. Preferably choose: OpenVPN, IKEv2 or SSTP. To test if this is the case, go to the client’s Settings and change the VPN protocol to other available. However, this protocol might be blocked in some countries or by some ISP’s. VPN protocols are the underlying methods by which your traffic is communicated with our VPN server.īy deafult uses SoftEther VPN protocol. Please contact our Technical support about this issue. In case you are able to access Internet while connected to this server location, there might be a routing issue or a temporary problem with the server location you chose originally. Try connecting to a different server locationįrom the client’s Location menu choose a different server location and try connecting to it. If the Internet connection is working fine, then proceed to the next option and read on. You may need to reboot your computer to see if that fixes it. If you cannot access the Internet, there is some kind of an issue with your Internet connection. Verify that your Internet connection is workingĭisconnect your VPN client and try accessing the Internet. Try connecting to a different server location.Verify that your Internet connection is working.
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